1. Agreement to these Terms
These Terms are an agreement between you and the operator of Ventale, based in the Philippines ("Ventale", "we", "us"). By creating an account, starting a trial, or using Ventale, you agree to them. Electronic acceptance is binding under the Electronic Commerce Act (Republic Act No. 8792).
If you do not agree, do not use Ventale. Our Privacy Policy explains how we handle personal data.
2. Who can use Ventale
You must be at least 18 years old and legally able to enter a contract. If you use Ventale for a business or organization, you confirm that you have authority to bind it, and "you" includes that business or organization.
3. Your account
Keep your login details secure and your account information accurate. You are responsible for activity under your account and for what your authorized users do in your workspace.
Tell us promptly at support@ventale.app if you think your account has been accessed without permission.
4. Trials, subscriptions, and billing
- Free trial. The 14-day free trial needs no credit card. When it ends, your workspace becomes read-only until you subscribe.
- Founding rate. The first 100 paying customers can subscribe at $99 per year. The rate stays locked while the subscription stays active. If it ends, the rate ends, and the current standard price ($149 per year at the date above) applies if you subscribe again.
- Payment and renewal. Fees, the billing period, and renewal details are shown at checkout. Payments are handled by a third-party payment processor. Prices are in US dollars, and you are responsible for any applicable taxes and bank or conversion charges.
- Cancellation. You can cancel at any time. You keep access until the end of the paid period, and your workspace then becomes read-only.
- Refunds. Fees already paid are non-refundable, except where the law requires a refund or we agree to one in writing.
- Price changes. Except for an active founding rate, we may change prices with at least 30 days' notice. New prices apply from your next renewal.
5. Acceptable use
You agree not to:
- Break the law, or infringe anyone's rights, including privacy rights.
- Upload personal data without a lawful basis, or send spam or fraudulent messages.
- Upload malware, or try to gain unauthorized access to Ventale or to other customers' data.
- Disrupt the service, overload it, or get around its limits or security.
- Copy, resell, or reverse engineer Ventale, except where the law permits it.
6. Your data
Your data is yours. You give us only the limited permission needed to host, process, secure, back up, and display it to provide Ventale. We do not sell it.
You are responsible for your data: that it is accurate and lawful, and that you are allowed to put it in Ventale.
Keep your own copies
Ventale is not a backup or archive service, and we do not promise that any record can be restored. You are responsible for keeping your own copies of anything important, for example by saving or exporting reports and keeping copies of original documents and records.
7. Personal data you add to Ventale
For personal data about your leads, clients, and other contacts, you are the personal information controller and we are your personal information processor under the Data Privacy Act of 2012 (Republic Act No. 10173). This section is our agreement on that processing, for as long as you use Ventale.
You agree to
- Have a lawful basis for the data, give any required notices, and get any required consent.
- Take care with sensitive personal information, and add it only where the law allows.
- Answer requests from the people whose data you hold, and handle any notice to the National Privacy Commission and to them that the law requires of a controller.
We agree to
- Process that data only to provide Ventale, on your instructions as given through your use of the service, or as the law requires.
- Keep it confidential, and apply reasonable organizational, physical, and technical safeguards.
- Tell you without undue delay after we become aware of a personal data breach affecting your data, with the details you reasonably need to meet your own duties.
- Give reasonable help with data subject requests and compliance questions.
- Use the subprocessors listed in our Privacy Policy, which you authorize, under written terms that protect the data.
- Delete or return the data when our relationship ends, as described in Section 12, unless the law requires us to keep it.
8. Availability and changes to the service
We work to keep Ventale running, but we do not promise uninterrupted availability or any specific service level. We may carry out maintenance, and we may change, add, or remove features. If a change materially reduces what you paid for, you may cancel and ask for a pro-rated refund of the unused part of your paid period.
9. Google Cloud and other providers
Ventale runs on third-party infrastructure, including Google Cloud and Firebase, and uses other providers for functions such as email and payments. These providers are independent companies, and we do not control their systems. Their services may be interrupted or fail for reasons outside our reasonable control.
Our agreement with you does not make you a party to our agreements with them, and those providers owe you no direct duty under these Terms.
10. Our intellectual property
Ventale, including its software, design, and brand, belongs to us or our licensors. While your subscription or trial is active, we give you a limited, non-exclusive, non-transferable right to use it under these Terms. If you send us feedback, we may use it without owing you anything.
11. Disclaimers and limits on our liability
Please read this section carefully. It limits what you can recover from us. Nothing in it excludes liability that cannot be excluded by law, as stated at the end of this section.
Disclaimer
To the extent the law allows, Ventale is provided "as is" and "as available". We do not promise that it will be uninterrupted, error-free, or free of data loss, or that it will suit your particular purpose. Reports and figures depend on what you enter, and you should check them before relying on them. Ventale does not give legal, tax, or financial advice.
Data loss
To the extent the law allows, we are not liable for loss, corruption, or unavailability of data caused by:
- Your actions or those of your users, including deleting or changing records.
- Compromised login details that we did not cause.
- Outages or failures of Google Cloud, Firebase, or other third-party providers or networks.
- Events we could not reasonably foresee or avoid, including fortuitous events under Article 1174 of the Civil Code, such as natural disasters, power or internet failures, cyberattacks despite reasonable safeguards, and government action.
Types of loss we do not cover
To the extent the law allows, we are not liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, sales, business opportunities, or goodwill.
Maximum amount
To the extent the law allows, our total liability for all claims relating to Ventale is limited to the greater of (a) the fees you paid us in the 12 months before the event that caused the claim, and (b) US$100.
What these limits do not cover
Nothing in these Terms limits or excludes liability for fraud, bad faith, gross negligence, or willful misconduct, or any liability or right that cannot be limited or waived under Philippine law, including the Civil Code, the Data Privacy Act of 2012, and the Consumer Act of the Philippines. If a part of this section is found unenforceable, the rest continues to apply.
12. Suspension, termination, and your data afterwards
You can stop using Ventale at any time. We may suspend or end your access if you seriously or repeatedly breach these Terms, do not pay, create a security or legal risk, or if we stop offering the service. Where reasonable, we will give notice first.
After a trial or subscription ends, your workspace stays read-only for at least 90 days, unless the law or a security issue requires otherwise. After that, we may delete your data with at least 15 days' notice to your account email. Copies in provider backups may remain for a limited period before they are overwritten. It is your responsibility to save what you need before deletion.
Sections that by their nature should continue, including Sections 7, 11, 12, 13, and 14, continue after these Terms end.
13. Your responsibility for claims
To the extent the law allows, you agree to compensate us for reasonable losses and costs, including legal fees, from third-party claims or regulatory action caused by your data, your breach of these Terms, or your unlawful use of Ventale, including your failure to meet your duties as a personal information controller. This does not apply to the extent we caused the problem.
14. Governing law and disputes
These Terms are governed by the laws of the Republic of the Philippines. If you have a concern, contact us first at support@ventale.app. We aim to acknowledge complaints within 5 business days, and both of us agree to try in good faith to resolve a dispute for 30 days before starting a case.
Court cases will be filed in the proper courts of the city where our principal office is located. This does not remove any right you have to go to the National Privacy Commission, the Department of Trade and Industry, or another government agency, or any mandatory right you have as a consumer.
15. Changes to these Terms
We may update these Terms. For material changes, we will give at least 15 days' notice by email or in the app. If you do not agree, you can stop using Ventale before the change takes effect. Continuing to use Ventale after that means you accept the new Terms.
16. General
These Terms and the Privacy Policy are our whole agreement about Ventale. If a provision is unenforceable, the rest stays in effect. You may not transfer this agreement without our consent. We may transfer it as part of a merger, sale, or reorganization, with notice to you. If we do not enforce a right, we have not waived it.
17. Contact
Email us at support@ventale.app, or use any other channel on our Contact page. We will share our registered business details on request where the law requires it.